FAQs

Sugarmane FAQs 

 

Can Your Products be used on processed Hair? 

Yes, our products are suitable for all hair types included chemically processed hair, natural hair and transitioning. 

Are Your Products Vegan?

Yes, all our products are vegan.

Are Your Products Organic?

We always use organic ingredients where possible and ensure that all our ingredients are of the highest quality and ethically sourced. 

Do You Test On Animals?

We are against animal testing and never test on animals. We also don't use any ingredients, which have been tested on animals. 

What are Your Products Made Of?

We only use 100% natural ingredients. Each ingredients in our recipes is carefully chose for its . All the ingredients and the ingredients list for each products are on our website, so if you are curious about a product or ingredients take a look at the ingredients tab on our product page. 

Do You Use Plam Oil?

No. We feel strongly about the issue and do not use palm oil or any derivatives in any of our formulas. 

Do Your Products use any preservatives?

We don't use any artificial or synthetic preservatives in any of our products. All our products are either self preserving or use natural preservatives like Vitamin E.

 

Delivery 

How much is shipping? 

*FREE UK Shipping on Orders over £50*

 

United Kingdom - Royal Mail Tracked 48 - £4.95 - Free over £50

2-3 Days Fully Tracked

 

EU - Royal Mail International Tracked - £9.95 - Free over £100

3-10 Days - Fully Tracked

 

Rest of World - Royal Mail International - £19.99 - Free over £150

3-10 Days Fully Tracked

 

How long will it take to get my order? 

Depending on when your place your order, orders are usually processed the same day and dispatched the following day. UK Delivery usually take 3-5 working days. European Deliveries anywhere between 3-10 days. 

Returns 

Can I return a product if I am not happy? 

If you need to return a product please contact us with your order number, which can be found in the order confirmation email. Please let us know if there was anything wrong with the product and we will arrange a return for you. 

You can contact us via email at: Info@sugarmane.co.uk